Shipping & Production
Current Production Time: 1-3 business days (non-engraved items)
7-8 business days (engraved items)
ORDER PROCESSING
Orders are processed Mon-Fri 9am-5pm PST, orders received after 5pm PST will be processed the next business day. If there are missing details we need for production, a separate email will be sent, so please check your spam/junk folder just in case. Once your order ships, you will receive a shipping notification email with tracking. Thank you for supporting our shop, we appreciate your patience!
PRODUCTION TIME
Your jewelry is handcrafted and made to order by our skilled team of makers. Current production time(see top of page) depends on the item ordered and our current order volume. During peak shopping periods the production time may increase and will be posted on the website.
SHIPPING
NOTE: transit time is in addition to production time.
*Orders are shipped Monday-Friday, we are closed on Saturdays and Sundays
**Shipping transit times are estimates only and not guaranteed by LEILA, USPS or UPS.
International Orders
International orders are shipped by USPS First Class International. Packages to most countries will be delivered within 10-14 business days, but can take longer if delayed by your country’s custom processes. While rare, we have seen international orders take 30-60 days to be delivered.
International orders may be subject to customs or duty taxes by your country upon arrival. These charges are the customer’s responsibility and separate from the shipping charges paid on your original order with LEILA. Please check with your local customs office for more details. LEILA accepts no risk for lost or stolen international packages.
CHANGES & CANCELLATIONS
We only accept order changes up to 24 hours after your order was placed. Please email weborders@leila.com with your name, order number, and what change you are requesting. We will reply back confirming or with any questions we may have.
Orders can be cancelled up to 24 hours after being placed at no charge. After that, your order has been processed and there will be a $10 cancellation fee deducted from your refund. Orders already in production cannot be cancelled.
Please email weborders@leila.com with your name, order number and request for cancellation. You will receive a reply back confirming the cancellation.
LOST PACKAGES
LEILA is not responsible for any lost or stolen packages. If an incorrect address was given on the order, you are not entitled to a refund or replacement. If your package tracking shows “delivered” but you have not received it, we recommend you speak with the mail person who delivers your mail or contact your local post office with the tracking information.