Frequently asked questions

Yes, we can engrave on the back of each bar, disc, or tag and charge an additional $12 per piece for 2nd side engravings. Please note for discs, they are not made to be worn reversible, the backside engraving is just to capture the special personalization.

Each piece will have an approximate character limit, but it also depends on the font style chosen and which letters or symbols are requested.  If needed, we can sometimes scale down the sizing of the letters or symbols to fit on your preferred bar or disc size.  If you are wondering whether an engraving
will fit or not, please email customercare@leila.com.

We don’t add any coloring to the engraving.  Engravings on the 14k gold fill are a dark brown and on sterling silver a dark gray, both blend
nicely with the respective metal color.

Unlike old traditional engraved jewelry, our engravings are very deep into the metal and will not wear off over time.  Some script fonts are much thinner and not very bold, but are still engraved just as deep.

We use a quality 14k gold fill and .925 sterling silver.  For more details about these metals, please
go to our Jewelry Care page.

There in NO NICKEL in any of our products.  All
bars, discs, chains and findings are nickel free.

Yes, you can where gold filled and sterling silver products in the shower.  Water will not hurt your jewelry, but exposure to certain elements or chemicals will wear it down quicker.

Please visit our Jewelry Care & Materials page for more details.

You can use warm water and a mild hand/dish soap to clean your jewelry.  Just soak it for a little bit, hand rub, then completely dry with a soft cloth.

When not wearing your jewelry, its best to store it in a zip-lock type bag and out of the sun.  For more details on how to clean and keep your jewelry looking its best, please visit our Jewelry Care page.

We accept returns on all non-personalized or non-engraved items. Items must be unworn and returned in the original packaging and shipping is the customer’s responsibility.

For more details on our return policies and how to start a return, please visit our Returns & Exchanges page.

If your item qualifies for a return, it will be processed and refunded within 3-5 days of receiving the item back.  Once processed, please allow 5-7 days for the funds to be credited back to your original form of payment used.

We currently do not accept exchanges for a different item as everything is made to order.

If you ordered an incorrect chain length we have a couple options. 

We sell extender chains that add length and make them adjustable or you can send the item back to be re-worked to a new length.  Depending on item, a small re-work fee may apply and customer is responsible for shipping charges.

If you choose to have the item re-worked, it must be unworn and sent back within 14 days of receipt.  Please visit our Returns & Exchanges page for more details.